How to Manage Top-ups

What it does	Track top-up purchases and manually apply any that haven't reached a customer's wallet.
Available to	Users with cashless access. Applying a pending top-up requires cashless edit access.
Where to find it	Cashless → Overview → [wallet name] → Top-ups tab
Use this when	A customer's top-up purchase hasn't loaded automatically, or you want to check applied vs. pending top-ups.

Top-ups are credit purchases that load money onto customer wallets. The summary cards at the top show Applied top-ups, Pending top-ups, Total paid amount, and Total free amount at a glance.

1. Open your wallet and click the Top-ups tab.

The Top-ups tab, with summary cards for Applied top-ups, Pending top-ups, Total paid amount, and Total free amount.

2. Each row shows Ticket ID, Ticket code, User wallet, Paid, Free, Status, Created, and Actions. Paid is the credit the customer paid for; Free is extra credit granted on top.
3. Use Search by ticket ID, or click Filters to filter by Ticket code, Wristband, or Status.
4. Check the Status column: Applied means the money reached the wallet; Pending means it hasn't yet.
5. Click a row to open the Top-up detail panel with the full information: Ticket ID, Ticket code, User wallet, Wristband, Paid, Free, Status, and Created.

The Top-up detail panel, showing Ticket ID, Ticket code, User wallet, Wristband, Paid, Free, Status, and Created.

Apply a pending top-up

Use this when a customer's purchase hasn't reached their wallet automatically.

6. Find the row with status Pending.
7. Click Apply in the Actions column.
8. Review the details in the confirmation dialog and click Yes, apply top-up.

The Apply top-up confirmation dialog, showing Ticket, User Wallet, Paid Amount, and Free Amount.

You'll see “Top-up applied successfully.”

Note

In the rare case you see “This top-up cannot be applied — no user wallet is assigned.”, contact your Partner Manager with the Ticket ID. Retrying won't help, and there is no action the customer can take.

Related articles

• How to monitor user wallets
• How to configure a virtual wallet

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].