How to Monitor User Wallets

What it does	Look up an individual customer's wallet to check their balance, linked wristbands, and transaction history.
Available to	Users with cashless access.
Where to find it	Cashless → Overview → [wallet name] → User wallets tab
Use this when	A customer asks about their balance or a transaction on event day.

Use this tab to look up a customer's wallet — for example, to answer a balance question on event day.

1. Open your wallet and click the User wallets tab.
2. Use Search by code, email or user name to find the customer.

The User wallets tab, listing customers by code, user name, email, and wristband status.

3. Optionally, click Filters and filter by Wristband status (Active, Draft, or N/A), then click Apply filters.
4. Click a row to open the wallet detail panel. There you can see:

• Code, User, and Email.
• Linked Wristbands, each with its link date. The wristband currently in use is tagged Active. Click See all linked wristbands if there are many.
• Balance — the customer's current money. If they haven't bought anything yet, you'll see “No purchases done yet.”
• Transaction History — each entry is tagged Top up (money added) or Purchase (money spent). Click See all transactions for the full list.

The wallet detail panel, showing Code, User, Email, Linked Wristbands, Balance, and Transaction History.

Related articles

• How to manage top-ups
• How to manage wristbands
• How to handle refund requests

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].