Cashless: Overview

What it does	The Cashless section is your hub for managing Fever Wallets across your events. Create virtual wallets, customize their look, monitor customer wallets and top-ups, manage wristbands, and handle refund requests — all in one place.
Available to	Users with cashless access, set up by Fever's team. If you don't see Cashless in your menu, or you're missing one of the buttons described here, contact your Partner Manager.
Where to find it	Cashless → Overview
Use this when	You run a cashless event — for example, a festival where attendees pay with wristbands, or a venue where they pay by scanning a QR code in the Fever app.

Before you start

The Cashless section is set up by Fever's team. Contact your Partner Manager to enable it for your organization.

• What you can do depends on your access level. With view-only access you can browse everything, but you won't see editing buttons like Add new virtual wallet, Save, or Apply.
• Some tabs only appear in certain cases: Wristbands shows only for wallets that use bracelets, and Refund requests shows only if you have refunds access.
• Refund exports have timing rules — you can only export refunds once the wallet's refund period has ended. See How to handle refund requests.

When would I use this?

• You're preparing a festival and need to create a virtual wallet that attendees will use to pay with wristbands.
• Your event is live and you want to check a customer's balance and transactions to answer a support question on site.
• A customer bought a top-up online but it hasn't reached their wallet yet, and you need to apply a pending top-up manually.
• The event has ended and you need to export refund requests so pending balances can be returned to customers.

Get to know the Overview page

The Overview page lists all your virtual wallets. Each row shows Name, Event name, Medium, Status, Wallets, Balance, and Created. Click a wallet's name to open its detail tabs.

The Overview page, listing all virtual wallets with their status, medium, and balance.

Note

Empty values show as “—” throughout the Cashless section — for example, a wallet with no balance yet.

• Use the search box to Search by wallet or event name.
• Click Filters to narrow the list by Status or Medium, then click Apply filters. Click Clear filters to reset.

The Filters panel, with Status and Medium dropdowns.

• Scroll down to load more wallets — the list loads automatically as you scroll.

Wallet statuses

Status	What it means
Offline	The wallet is being set up and is not yet operating.
Live	The wallet is active and customers can use it.
In refund	The event has ended and the refund period is open.
Finished	The wallet's lifecycle is complete.

Medium

Medium	What it means
Bracelet	Customers pay with a physical wristband linked to their wallet.
QR	Customers pay by showing a QR code in the Fever app.

Related articles

• How to create a virtual wallet
• How to configure a virtual wallet
• How to monitor user wallets
• Virtual wallet settings: Field reference

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].