How to validate a ticket

Using the Partners App

To learn how to validate tickets using the Fever Partners App, please check out this document. 

Using the FeverZone

In case of necessity, FeverZone can be used as the validation tool. Follow these steps to validate a ticket

1. Go to the Validation module.
2. Select the information field to search the ticket/order to validate 

• Email. It has to be the email used to buy the ticket
• Ticket ID. Included in all the possible ticket formats
• Order ID. Included in all the possible ticket formats
• QR Code. You can introduce the digit alphanumeric code or click on the camera icon to directly scan the QR code.
• Reservation ID. Visible only if your event manages reservations. 

3. Enter the value of the information field and click Search
   ❗ Make sure that the data displayed is accurate

4. Select the tickets to validate and click on Validate

If you try to validate a ticket that is outside of its validation window, the following message will appear:

When facing this pop-up window, you can either force the validation or decide not to validate it by clicking continue. You can click on force to validate the ticket but remember that, once a ticket is validated, that code cannot be validated again, so make sure that you really do want to validate it.