How to Create Products and Product Groups

What it does: Create the products (tickets) you want to sell for your event — such as "Adult," "Child," or "VIP" — and organize them into groups for shared capacity and easier management.

Where to find it: Events > Inventory > Ticket Types

Use this when you need to define the types of tickets your customers can buy and set their base prices, purchase limits, and tax settings.

This article covers regular ticket types and product groups. To create add-ons or packs, see How to create add-ons and How to create a pack articles.

When would I use this?

Every event needs at least one product before tickets can go on sale. You'll use this any time you're setting up a new event's inventory. Common scenarios include:

You need to offer different ticket types — such as "Adult," "Child," and "Senior" — each with its own price and purchase limits.
You're launching a premium experience alongside general admission and want each product to have its own settings.
You want to bundle related products — like "Adult" and "Child" — into a group so they share the same capacity pool.

Create a product

In FeverZone, go to Events and click the Events list. Find and select your event. If you don't see it, check the All events and All venues dropdowns at the top, or choose All in the filter next to the status column.

Click Inventory in the left menu. You'll land on the Ticket Types tab.

Click New ticket type in the top right.

Enter a Name for your product. This is what customers see on the event page and in their confirmation email. For example: "Adult," "Child (6–17)," "VIP Weekend Pass," or "Senior."
Select a Category. Options include Regular ticket, Pack, and Add-on. Choose the one that matches the type of product you're creating.
Under Basic settings, choose a Product type from the dropdown. The product type determines which tax rate applies to this product. You don't need to know the exact tax rate — just select the type that best describes what you're selling, and the system calculates the correct tax automatically. For example, select "Admission ticket" for a standard entry product. Other options include food and beverages, merchandise, gift cards, and donations.

💡 Note: If you're not sure which product type to select, reach out to your Partner Manager or contact the partner support team. They can help you determine the right type for your tax setup.
Enter a Base price for this product. This becomes the default price in your base price list. You can create additional price lists later to set different prices for specific channels, time slots, or seasons.
Select a Group if you've already created one. If not, you can skip this and assign the product to a group later.

💡 Tip: Groups let you organize related products together — for example, putting "Adult" and "Child" under a "General Admission" group. They also let these products share a combined capacity limit. See Create a product group below.

Add content settings (optional)

Expand the Content settings section to add information customers receive with their purchase.

In the Instructions field, type the information you want sent to customers by email after they purchase this product. For example:

"Thanks for your purchase! Please arrive at [your venue address] within 15 minutes of your selected time slot. Have your Fever app open or your QR code ready on your phone."
In the Details field, type the information shown in the ticket selector when customers click "More" next to this product. Use this to explain what the product includes or any special conditions. For example: "Includes full access to all exhibits. Children under 6 enter free with a paying adult."
Under Conditional rules, choose a Selection rule to define how this product relates to other products in your event.
1. No rule — this product can be purchased on its own with no dependencies. Most products use this option.
2. Required — this product must be purchased as part of the experience. Customers cannot complete their order without it. For example, a meal ticket that's mandatory for a dining event, or an equipment rental that's included with every booking.
3. Needs another ticket type — this product can only be purchased if the customer also buys another specific product. For example, a child ticket that requires an adult ticket in the same order, or a backstage add-on that requires a general admission ticket.

Configure advanced settings (optional)

Expand the Advanced settings section to set purchase limits and audience targeting.

Set the Tickets allowed per user by entering a minimum and maximum quantity. The minimum is the fewest a customer must buy in a single order. The maximum is the most they can buy. For example, set Min: 1, Max: 4 for a standard product. Or set Min: 1, Max: 1 for a free promotional product to prevent abuse. If you need different purchase limits for different sales channels, turn on the Set limits by channel toggle. This lets you configure separate minimum and maximum values for each channel. For example, you could require resellers to book at least 6 tickets per order while keeping the minimum at 1 for individual buyers on the Fever marketplace.

Click Save. Your product now appears in the Ticket Types tab. A "New" tag shows it was just created and doesn't have any time slots assigned yet.

Repeat for all products

Repeat steps 3–13 for each product you need. Create all your products before moving to capacity setup.

Create a product group

Product groups let you organize related products under a shared heading and, importantly, let them share a combined capacity pool. For example, a "General Admission" group containing "Adult" and "Child" products means the total number of general admission tickets sold can't exceed the group's capacity limit — regardless of which product type customers choose.

Groups are also where you choose the type of validation code (QR code, animated QR, barcode, etc.) used for all products in that group.

On the Ticket Types tab, click New group.

Enter a Name that clearly identifies the group. For example: "General Admission," "VIP Experience," or "Family Bundle."
Under Session types, select the products to include in this group.

Note: You can only select products you've already created. If you haven't created your products yet, you can leave this empty and assign products to the group later by creating each product and selecting this group from the Group dropdown.

Configure group advanced settings (optional)

Expand the Advanced settings section to set the validation code type and capacity distribution.

Choose a Code validation type to determine what kind of code appears on customers' tickets for all products in this group. Options include QR code, codes with animation, barcode, and no image. Animated QR codes have a moving frame around it, which helps prevent taking screenshots and ticket sharing.
Choose a Capacity distribution method to determine how capacity is shared among the products in this group.
- Per time slot — capacity is shared across all products within each individual time slot. This is the most common option. For example, if your 2 PM time slot has a group capacity of 100, all products in the group compete for those 100 spots.
- Per day — capacity is shared across all time slots on the same day. For example, if you set a daily group capacity of 500, the total sales across all time slots on a given day can't exceed 500. This is useful when your venue has a daily visitor limit regardless of when people arrive.
- Per event — capacity is shared across the entire event duration. For example, if you have a limited-edition experience with only 1,000 tickets available total over the entire run, this ensures sales stop once that limit is reached.

Click Save. The group now appears in the Ticket Types tab with its products listed underneath.

What's next?

Once you've created all your products and groups, click Next to move to the Capacity tab where you'll set how many of each product can be sold per time slot.

Field reference

Field	What it does	Example
Name	The product name displayed to customers on the event page and in their confirmation email	"Adult," "Child (6–17)," "VIP Weekend Pass"
Category	The type of product you're creating	Regular ticket, Pack, Add-on
Product type	Determines which tax rate applies to this product. The system calculates the tax automatically based on your selection	"Admission ticket (Tax 8.875%)"
Base price	The default price used in the base price list. You can create additional price lists with different prices later	10, 20, 31
Group	Assigns the product to a group for shared capacity and organization	"General Admission"
Instructions	Text sent to customers by email after purchase	Arrival instructions, venue address, what to bring
Details	Text shown in the ticket selector when customers click "More"	What's included, special conditions, age restrictions
Min. quantity to sell	The fewest of this product a customer must buy per order	1
Max. quantity to sell	The most of this product a customer can buy per order	4
Set limits by channel	Toggle to configure different min/max quantities for each sales channel	Min: 6 for resellers, Min: 1 for marketplace
Customer profile	The target audience for this product	Adult, Child, Senior

Still have questions? Reach out to your Partner Manager or contact us at partners@feverup.com.