How to sell a ticket

Login with your credentials at https://partners.feverup.com/login 

1. Go to the Box Office module > Ticketing.

❗Select the venue and onsite setup (if applicable).

2. Select the corresponding city and the plan from which you want to sell tickets.

❗You may be able to see several plans, please make sure to select the correct one.

❗Start your shift (if applicable).

3. Select the desired date and time slot.
   ❗There is a calendar available in case you need to sell for a future time slot
4. Choose the ticket type(s).
   ❗You may select different ticket types but you cannot sell for different time slots
5. Select the number of tickets to be purchased
6. All the tickets that were selected will appear on the right 

❗If you are working with an integrated POS device (i.e Adyen or Square), please check that you have a device associated and that the Serial Number is the correct one, as you can have more than one device linked to the Onsite Box Office.  

7. Verify with the user the total amount of the transaction
8. Select the payment method - Card or cash
9. After selecting the tickets, confirm with the customer the cart details and register their contact information (first name, last name and email).

• Entering users’ data is optional for purchases on the same day of the event. 
• For future event purchases, it is mandatory to enter all users’ data.
  • In these cases, the user will receive an email with the ticket. 
  • If users register on Feverup.com later on (Using the same email they used to purchase), they will also be able to see their tickets in the Fever App.

10. Click on ‘Checkout’
11. Complete the transaction by receiving the cash or executing the payment in the POS device.

❗If the plan has booking questions, a screen will appear either before or after the checkout screen asking you/the user to answer them (see image below).

❗Once the transaction is completed, an email with the tickets will be sent to the user if the email was entered during the transaction.

Sale successfully completed ⬇️

12. The receipt will be printed automatically. If you would like to reprint the receipt, click on ‘Print receipt’.
13. You can click on ‘View ticket’

❗If a printer is installed on-site, click on “View tickets” and print the PDF file with the customer's tickets. You can re-print the tickets if needed by clicking on “View tickets”. 

❗If the printer is not well connected an error message will appear. Tickets will be created anyway and they will be ready to be printed once the printer is connected.

14. Click on ‘New order’ to sell a new ticket.

Example of a ticket sold in box office

With Adyen as the Point of Sale

If selling with an Adyen device, we can choose to download Feverzone to the device so that you can sell directly from the Adyen (no need to have a computer!)

The steps to sell are explained in the beginning of this section.