Event Creation (new flow)

Event Creation in FeverZone: Overview

What it does: Lets you build and launch your own events directly in FeverZone, without waiting for the Fever team to do it for you.

Where to find it: Events > Create event

Available to: Admin, Supervisor, and Event Manager roles.

Use this when: You're ready to set up a new event and want to control the setup, schedule, and pricing yourself.

How event creation works

Creating an event in FeverZone follows a structured three-module flow. Each module covers a distinct part of your event setup. You must complete all three before submitting your event for review.

Module	What you'll set up	Guide
1. Content	Event title, description, images, and venue	How to create content for your event
2. Settings	Event type, validation, tax setup, and distribution preferences	How to configure event settings
3. Inventory	Ticket types, capacity, schedule, and pricing	Inventory Setup: Overview

💡 Important: You need to complete all three modules before your event can be submitted for review and published. Save your progress at any time using the Save draft button.

Getting started: creating your event

Before entering the three-module flow, you'll set up the basics of your event.

1. Go to Events in FeverZone and click the Create event button in the top-right corner.

2. In the panel that appears, fill in the following fields:

• Title: Enter the name of your event. Keep it short and specific — use the event name and include the location only if you run similar events in multiple cities.

• Type: Standard is the default event type and the one covered in these guides. We're working on making more event types available soon.
• Venue: Search for and select the venue where your event takes place.
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💡 Tip: Keep the event name short and specific. Avoid ALL CAPS — use sentence case instead. If you run the same event in more than one city, add the location to help customers tell them apart.

3. Click Save. The event creation dashboard will open, showing all three modules ready to complete.

What comes next

Once you've created your event, work through the modules in order:

4. How to create content for your event — Add your event description, images, and venue details.
5. How to configure event settings — Set up validation, tax handling, and distribution preferences.
6. Inventory Setup: Overview — Create ticket types, set capacity, build your schedule, and configure pricing.
7. How to submit your event for review — Once all modules are complete, submit your event for the Fever team to review before it goes live.

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].

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How to Create Content for Your Event

What it does: Lets you write your event description, upload images, confirm your venue, and optionally add translations.

Where to find it: Event creation wizard > Content, or Events > Content > Select your event

Available to: Admin, Supervisor, and Event Manager roles.

Use this when: You're setting up a new event and need to complete the Content module, or you want to update the description or images on an existing event.

When to use this?

Every event needs content before it can go live. You'll use this when setting up a new event, and any time you want to update the description or images after the event is published.

Step 1: Write your event description

In the event creation dashboard, click Edit in the Content module to open the Content tab. You can also access the Content section by clicking “Content” under Events in the left menu.

1. Fill in the Event title field. This is the name customers will see on the Fever app and website. You’ll see what you entered when creating the event, but you can refine it here.
2. Write your Event description using the rich text editor. This is your main event copy. We recommend a clear and concise copy that communicates what makes the experience worth attending.
3. Fill in the Event short description field (under 80 characters). 
4. Click Save draft to save your progress, then click Continue (Set Media) to move to the images step.

💡 Some quick tips for your event content:

• Aim for around 400 characters (max 100 words) in the description. 
• Lead with the experience — tell customers what they'll see, do, or feel. 
• Use sentence case, not ALL CAPS. 
• Avoid adding external links or images directly in the description, as they may not display correctly across all platforms. 
• Check out our content guidelines article to learn the best practices.

💡 Important: Updating the event title or description does not automatically update any translations you have set up. If your event has translations, remember to update them separately.

Step 2: Upload your images

On the Media tab, you'll upload the visual assets that represent your event on Fever.

5. Review the image requirements shown at the top of the page before uploading:

• Images must be square and at least 800 x 800 px.
• Accepted formats: JPG and PNG for images, MP4 for videos (up to 5 MB).
• No collages, screenshots, or low-quality images.
• Use the downloadable template to fit any text or logos within the safe area.

6. Click the upload area to add your first image. You can add up to five media assets.
7. To set your cover image, drag and drop the images to reorder them. The leftmost image in the list will be used as the cover.
8. Click Save draft, then click Continue (Set Venue).

💡 Tip: Your cover image is the first thing customers see — choose your strongest visual. If you add a video, it will automatically be placed first in the gallery.

Step 3: Confirm your venue

On the Venue tab, confirm that the venue shown is correct. The venue was selected when you first created the event, so in most cases you just need to verify it here.

9. Check that the Venue name and address are correct.
10. Click Save draft, then click Continue.

Step 4: Translations (optional)

If your event targets audiences in more than one language, you can add translations on the Translations tab. When you're done — or if you're skipping this step — click Continue to move to the Settings module.

For a full walkthrough, see How to add translations to your event.

What comes next

Once the Content module is complete, the next step is How to configure event settings.

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].

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How to Configure Event Settings

What it does: Lets you configure your event's type, category, validation method, tax handling, distribution, and post-purchase options.

Where to find it: Event creation wizard > Settings, or Events > Event Settings

Available to: Admin, Supervisor, and Event Manager roles.

Use this when: You're setting up a new event and need to complete the Settings module, or you want to update configuration on an existing event.

💡 Important: Main Settings can only be edited while your event is in Draft status. Once the event is marked Ready, they become locked and view-only. Optional Settings can be edited at any time, even after the event is published.

The Settings module has three tabs: Main Settings, Optional Settings, and Ticket Settings. Work through Main Settings first, then move to Optional Settings and Ticket Settings.

Main Settings

General settings

In the event creation dashboard, click Start (or Edit) in the Settings module to open Main Settings.

1. Under Type of event, confirm the event type is set to Standard.
2. Under Category, select the category that best describes your event — for example, Concert, Art, Wellness, Sport, or Tasting.

Validation

The Validation section controls how your customers' tickets are checked at the door.

Under Validation method, choose one of the following options:

• Partners App: Tickets are scanned using the Fever Partners App. This is the recommended method for most venues.
• In App: Customers validate themselves directly in the Fever app.
• Third Party: Validation is handled by your own system outside of Fever.
• No Validation: No ticket validation is required.

Under Validation window, choose when tickets can be validated:

• Standard time window: Tickets can be validated within 2 hours before and after the event start time. This is the default.
• Validate it any time: Tickets can be validated at any time, regardless of the event date. Use this if you need more flexibility — for example, for open-ended experiences or multi-day passes.

Prices and Taxes

Under Tax calculation, choose how taxes are applied to your ticket prices:

• Taxes added to the price: Taxes are calculated on top of the price you set. The customer sees a price breakdown at checkout. This is common for markets like the US and Canada.
• Taxes included in the price: The price you set is the final price. Tax is already included.

💡 Note: It's your responsibility to confirm the correct tax treatment for your event. If you're unsure which option applies to your market, check with your finance or legal team before proceeding.

Once you've completed Main Settings, click Continue (Set Other Settings) to move to Optional Settings.

Optional Settings

Optional Settings can be updated at any time, including after your event is published. Changes here may affect how your event appears or behaves once it's live.

Label format

The Label format field controls how each time slot is labelled in the ticket selector. You can use variables like {date}, {time}, {label}, and {price} to build a custom format. For example, {label} {date} {time} would display as "Breakfast on Wed 25 Nov from 9:00".

External Platforms

The Ticket sales through third-party channels toggle controls whether your event can be distributed and sold through Fever's network of third-party partners. This is turned on by default. If you deactivate it, your event content may no longer be shown on active distribution channels.

Post Purchase

Under Request general review, choose whether to send review request emails to customers after the event:

• Only validated: Review requests are sent only to customers whose tickets were validated.
• Yes: Review requests are sent to all ticket holders, regardless of validation.
• No: No review requests are sent.

Indexing

Use the Disallow Indexing toggle to prevent search engines from indexing your event page. This is useful if you're running a private or invite-only event.

Use the Auto-redirect visitors toggle to automatically send visitors to a similar event when your event sells out or ends. If you enable this, select the event you want to redirect to from the dropdown.

Override Capacity

The Override Capacity setting lets you define a maximum number of additional tickets that can be sold at the Box Office beyond the standard capacity set in your inventory. Enable the toggle and enter the limit in the Capacity override limit field.

Ticket Settings

On the Ticket Settings tab, you can enable Resale to allow customers to resell their tickets on external platforms. If you enable this, select which resale platform to support (TicketSwap or Rebel).

Once you're done with Optional Settings and Ticket Settings, click Continue (Set Inventory) to move to the Inventory module.

What comes next

Once the Settings module is complete, the next step is Inventory Setup: Overview.

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].

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How to Submit Your Event for Review

What it does: Sends your completed event to the Fever team for review. Once approved, your event will be marked Ready and you can publish it.

Where to find it: Events > Event list > Click your event

Available to: Admin, Supervisor, and Event Manager roles.

Use this when: You've completed the Content, Settings, and Inventory modules and are ready to request a Fever review before going live.

When to use this?

Use this when you've filled in all event details across the three modules and you're ready for the Fever team to check your event before it goes live on the marketplace.

💡 Important: You must complete all three modules (Content, Settings, and Inventory) before the Submit for review button becomes available. If any module is still marked as incomplete, go back and finish it first.

Steps

1. Go to Events > Event list and click on your event to open the event creation wizard.
2. Confirm that all three modules show a Completed status. If any module is incomplete, click Edit or Start to finish it.

3. Click Submit for review. Your event status will update to Submitted.

What happens next

Once you submit, the Fever team will review your event. They check that the content, pricing, and imagery meet marketplace standards.

If everything looks good, your event will be updated to Ready status and you'll receive communication from us with the next steps for publishing.

If changes are needed, we'll reach out with feedback before the event can go live.

💡 Note: Events do not go live automatically. A Fever team member must approve your event before it appears on the marketplace. You can track the status in FeverZone — it will move from Draft to Submitted to Ready as it progresses.

 

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].