How to Set Up Quotas

What it does: Divide a time slot's total ticket inventory into named buckets and assign each bucket to a specific sales channel or business — so you control how much of your capacity each channel can sell, in real time, without contacting Fever support.

Where to find it: Events > Schedule & Tickets > [time slot] > Manage Quotas

Use this when you need to reserve part of an event's capacity for a specific channel (your own website, an API integration, a reseller, a B2B partner, media, VIPs) or park inventory you haven't decided how to allocate yet.

 

Before you start

Prerequisites:

• Quotas are enabled on your account. If the Manage Quotas option isn't visible on a time slot, contact your Partner Manager to activate the feature.
• The time slot you're configuring is already created with it's total capacity set up.
• The channel you want to assign the quota to already exists. Check under Channels in the left menu.
• You have Admin, Supervisor, or Event Manager permissions.

What does this do?

Every time slot has a total capacity — for example, 100 tickets. By default, all channels selling that slot pull from the same shared pool, in the order bookings come in.

A quota lets you carve out a named slice of that capacity and bind it to a specific channel or business. For example, reserve 20 of the 100 tickets for your B2B partner channel, or block 10 for last-minute VIP holds. The remaining capacity stays as free general capacity — accessible to any channel without its own quota.

You can create quotas at three levels of detail:

• Time slot — applies to the full capacity of one entry time, across all ticket groups and products.
• Product group — applies to a shared capacity pool across products in the same group.
• Specific product — applies to a single ticket option.

The level you pick depends on how granular you need the cap to be. Time slot is the most common for channel-level reservations when you not wish to offer specific tickets through that Quota.

 

Step 1: Open Manage Quotas for a time slot

In the Schedule & Tickets tab of your event, click the date and time you want to configure (ex. "17 May 2026 at 2:00 PM"). In the time slot detail view, click Manage Quotas.

If you don't see this option, it hasn't been enabled on your account yet. Contact your Partner Manager.

Step 2: Add a new quota

Click + Add Quota. A side panel opens where you'll configure the four attributes of the quota.

Step 3: Choose a quota type

The type controls what happens when the quota fills up and whether other channels can borrow from it. Pick the one that matches your intent before filling anything else in.

Type	How it behaves	Use it for
Exclusive	Strictly reserved for the assigned channel or business. No other channel can access these tickets, even if the rest of the slot sells out. When the quota runs out, the assigned channel stops selling.	Contractual holds, media passes, VIP allocations — any case where you need a hard cap with no cross-channel movement.
Shared	The assigned channel pulls from this quota first and is capped by it. But if another channel exhausts its own capacity and there's no free general capacity left, it can absorb unused units from this Shared pool.	Reservations you want to protect first but release under demand pressure — for example, an OTA channel you want to prioritise without locking the tickets away permanently.
Blocked	Tickets are parked and cannot be sold through any channel. A hard hold for inventory you haven't decided how to allocate yet.	Operational reserves, last-minute holds, undecided inventory. Convert to Exclusive or Shared once you're ready.

⚠️ Important: Exclusive and Shared both cap the assigned channel at the quota amount. The difference is what happens to unused tickets when other channels run out — Exclusive keeps them locked, Shared releases them as overflow. If you're unsure which behaviour you want, see the example in Step 5.

 

Step 4: Fill in the quota details

Complete the fields in the side panel, then click Save.

Field	What to enter
Name	A clear label you'll recognise across time slots, for example: "B2B Partner", "Media 2026", "VIP Hold". Use the same name across slots if you plan to bulk-edit or replicate later.
Type	Exclusive, Shared, or Blocked (see Step 3).
Quantity	The number of tickets to reserve in this quota.
Assignation	The channel or business that consumes this quota. You can assign to a specific channel, a channel type (for example, all API channels), or a specific business. Blocked quotas don't need an assignation since no one sells through them.

💡 Tip: Use consistent quota names across all time slots of an event. Bulk Edit, Replicate, and Delete match quotas across slots by name, so a typo in one slot will break the bulk action for that slot.

 

Step 5: Verify with the Quota Breakdown

Once saved, the quota appears in the Manage Quotas list for that time slot with a real-time breakdown of how its inventory is being consumed. See the Monitoring section below for what each column means.

Before replicating a new quota across every time slot of an event, it's worth testing the logic on one slot first.

Example: You have a 100-ticket time slot. You want to reserve 20 tickets for your B2B reseller channel, capped, but you don't want those 20 to go to waste if your reseller doesn't use them. Create a Shared quota named "B2B Reseller" with quantity 20 assigned to that channel. Place a test booking through the reseller channel and confirm it pulled from the quota. Then place enough general-admission bookings to exhaust the 80 free tickets, and confirm the next general-admission booking pulls from the unused B2B Shared quota. If you'd used Exclusive instead, that final booking would have been rejected — the 20 B2B tickets would stay locked.

Managing existing quotas

You can adjust quotas at any time, before or during an event. Changes take effect immediately.

Action	When and how to use it
Edit	Change the name, quantity, assignation, or type of an existing quota. Click Edit on the quota row in Manage Quotas, update the fields, and click Save. Adjusting the quantity also adjusts free general capacity by the same amount.
Transfer	Move units from one quota to another without deleting either. Useful when demand shifts between channels during a live event. Click Transfer on the source quota, select the destination quota and quantity, and confirm. Both quotas update instantly and keep their original configuration.
Replicate	Copy a quota's configuration to other time slots in one action. Useful for multi-day events that follow the same allocation each day. Click Replicate on the source quota, pick the target time slots, set the quantity for each (it can vary slot to slot), and confirm.
Delete	Remove a quota and release its inventory to free general capacity, where it becomes immediately available to any channel without its own quota. Use Transfer instead if you want to reallocate controlled inventory to another named quota rather than dumping it into the general pool.

⚠️ Important: You can't reduce a quota's quantity below the number of tickets already sold from it. If you try, the available units simply show zero until the sold total drops below the new cap. Plan mid-event reductions carefully.

Bulk operations across time slots

For events with many time slots, every quota action has a bulk variant that applies the change across multiple slots in one go. Enable it via the checkbox in the side panel.

• Bulk Create — Create the same quota on many slots at once. Choose between specific slots or all future slots. If a slot already has a quota with the same name, you can choose to override it or skip that slot.
• Bulk Replicate — Copy an existing quota across slots without re-entering its details. Supports date ranges, days of week, time-of-day windows, multiple ranges, and excluded dates.
• Bulk Edit — Apply a change to a quota across multiple slots. You can optionally create the quota on slots where it doesn't yet exist, in the same action.
• Bulk Delete — Remove a quota across multiple slots. The in-panel "also delete from other time slots" toggle reveals the same rich scope picker as Replicate.

Quotas across slots are tied only by name. Keep names identical across the slots you want to manage together, or bulk actions will skip the mismatched slots.

Slots that can't accept an action (no availability, capacity reduction below sold tickets) are skipped automatically and processing continues on the rest.

Defining quotas in a capacity template

Instead of adding quotas slot by slot, you can define the quota structure inside a capacity template (Inventory > Capacity). When you create an event from that template, the quotas are applied from the start — no need to set them up afterward.

This is the cleanest option when the same channel allocation applies to every event you run with a given capacity setup.

Monitoring and day-to-day operations

The Manage Quotas list shows a real-time breakdown of how each quota's inventory is being consumed.

Column	What it shows
Total Quantity	Total units assigned to this quota. This is the cap.
Available	Units not yet sold or reserved, ready to be consumed by the assigned channel (or, for Shared quotas, absorbed by other channels if general capacity is exhausted).
Reserved	Units currently in a customer's basket or pending payment. Not yet committed, but not available to sell either.
Sold	Units from completed, confirmed transactions. Committed and cannot be reclaimed by another quota.

💡 Tip: Check Reserved before transferring units out of a quota — units in active baskets are still counted against availability, and transferring too aggressively can disrupt in-progress transactions.

You can filter the list by quota name. Useful for events with dozens of quotas across many channels.

Defining quotas in a capacity template

Instead of adding quotas after tickets are generated, you can build the quota structure directly into a capacity template you use to create products from scratch. When that template is used to generate tickets in the Schedule step, every time slot is created with the quotas already in place — no need to open Manage Quotas afterward except for upkeeping.

To set this up, go to Events > Inventory > Capacity and open the Quotas menu for the template you want to edit by clicking the icon. The template detail view shows your capacity structure with a + Add quota link at each level: template-wide, group, and product. Click + Add quota at the level where you want the quota to apply and fill in the same fields as in Step 4 (Name, Type, Quantity, Assignation).

Quotas cascade down the levels. A quota set at the template level applies by default to every group and product underneath, and can be overridden at the group or product level if a more specific cap is needed. The three-level priority (Product > Group > Time slot) works the same way it does for capacity itself.

💡 Tip: Use this approach when the same channel allocation applies to every time slot you'll generate from the template. For one-off allocations or mid-event adjustments, stick to Manage Quotas on the individual time slot.

Frequently asked questions

Q: A customer says they got a "sold out" message on one of our channels, but the event still shows availability on Fever. What's happening?

This is the expected behaviour once that channel's quota has been used up. The channel is capped by the quota; remaining tickets on Fever are in free general capacity, accessible only to channels without their own quota (or, if the quota is Shared, only once general capacity is also exhausted). To see the per-channel breakdown, open Manage Quotas for that time slot.

Q: Can I change a quota mid-event?

Yes. Edit the quota's quantity, type, or assignation at any time — changes apply immediately. The one limit: you can't reduce the quantity below what's already been sold from that quota.

Q: What happens if I forget to create a quota on a new time slot?

Without a quota, all channels pull from the full free general capacity of that slot. Caps you set on other slots won't apply. Use Replicate or Bulk Create when rolling out new slots to keep allocations consistent.

Q: If demand on one channel is low, can I move unused tickets to another channel before the slot's general capacity absorbs them?

Two options. For a Shared quota, you can do nothing — general admission will absorb unused units automatically once free general capacity runs out. Or use Transfer to move units proactively into a different named quota (for example, from a B2B allocation to a media hold) before that happens.

Q: Does a quota's quantity count toward the time slot's total capacity?

Yes. A 20-ticket quota on a 100-ticket slot leaves 80 tickets as free general capacity. Quotas partition capacity; they don't add to it. The total is always preserved.

Q: Can I assign multiple quotas to the same channel?

Yes. A single channel can have several quotas — for example, one Exclusive contractual hold plus one Shared overflow pool. The system pulls from the most specific quota first (business → channel → channel type) and moves to the next once depleted.

Field reference

Field	What it does	Example
Name	A label to identify this quota across slots and reporting	"B2B Reseller", "Media 2026"
Type	Controls whether the quota allows overflow when full	Exclusive / Shared / Blocked
Quantity	Number of tickets reserved in the quota	20
Assignation	The channel, channel type, or business that consumes the quota	A specific OTA channel, all API channels, a named business

Related articles

• How to set up capacity
• How to create a schedule
• Managing channels

Still have questions? Reach out to your Partner Manager or contact us at [e-mail].